Spare parts management crucial for customers
There is a perception that spare parts are not particularly cost-effective, sometimes never used and may even be defective if not stored correctly. Managing the inventory also has its associated costs and resource issues. However, the risk of not having spare parts to hand during maintenance work is high. Without the correct parts, it takes longer for our customers to fully use their systems again, which in turn can result in delayed deliveries to their customers.
Extended search in online spare parts portal
The forecasting tool is only one example of how Vanderlande is committed to the continuous improvement of its spare parts service. Another example is the extended search option that will be offered to customers using the Vanderlande online spare parts portal. In December, customers will be able to search for specific spare parts by using their own unique ID numbers. This will significantly reduce the risk of ordering incorrect spare parts.
Customers already could look for parts in various ways, for example by entering the OEM number, Vanderlande item number or a brief product description.
More than 300,000 different spare parts are now available from parts.vanderlande.com
, and users can find the items they need by browsing the portal’s catalogue or via the search engine. Uniquely, customers can even refine their search for parts used in their own installed base.
Vanderlande initially launched the portal in four languages, but has since extended this to seven (including Russian and Chinese). This is complemented by the personal support and professional expertise of Vanderlande’s local representatives around the world.
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